Client Bill of Rights

  • To be dealt with in a courteous, respectful manner.
  • To be free of mental, physical and financial abuse by the service provider.
  • To have his/her dignity and privacy respected.
  • To have autonomy promoted.
  • To be respected for ethnic, spiritual, linguistic, familial and cultural factors.
  • To have recognition of his/her individuality.
  • To participate and have choice within his/her own assessment, requirements, service plan, evaluations and revisions.
  • To have the right to give or refuse consent to service.
  • To be able to raise concerns about service, policies and decisions that affect his/her care without fear of reprisal.
  • To be informed in writing of the procedure to initiate complaints.
  • To know his/her records are kept confidential in accordance with the law.

Privacy Policy

In 2004 a new provincial law was passed called the Personal Health Information Protection Act.

This law was put into place to offer some guidelines and protection for personal health information gathered by Health care agencies and professionals. These include Hospitals, Doctors, Nurses, Medical Clinics, Community Care Access Centres, Community Support Service agencies and Health Care Professional who has personal health information on file.

Our Privacy Statement

Meals on Wheels acknowledges the individual’s right to privacy and is committed to protecting the confidentiality of its clients’ personal information.

Personal information is collected in order to:

  1. Inform clients on programs and services available
  2. Identify the most appropriate services for clients
  3. Deliver services specific to individual clients’ needs and eligibility
  4. Maintain billing and accounting information related to services used by a client

Consent

We require your consent to collect, use and share information needed to provide the services that you request.

Your information is only shared with individuals/providers directly involved in your healthcare.

You have the right to withdraw your consent at any time.

Confidentiality

The Meals on Wheels staff and volunteers strive to ensure that your information is kept confidential.

Security

Your information is kept in a secure location in our office and can only be accessed by Meals on Wheels staff.

Client Access

You have the right to view your information on file and to request changes. Communication between clients and staff ensures that information is kept up to date.

Filing a Complaint

If you have a concern related to the handling of your information, please contact our Executive Director at 613-233-2424 or by email at bau@mealsonwheels-ottawa.org.

Did you know?

In the Fall of 1968, Island Lodge (now Garry J. Armstrong Centre) offered to provide 24 meals each day and now has the distinction of being the longest serving meal provider.