{"id":857,"date":"2025-03-18T02:31:48","date_gmt":"2025-03-18T02:31:48","guid":{"rendered":"https:\/\/mealsonwheels-ottawa.org\/declaration-des-droits-du-client\/"},"modified":"2025-06-03T16:10:33","modified_gmt":"2025-06-03T16:10:33","slug":"declaration-des-droits-du-client","status":"publish","type":"page","link":"https:\/\/mealsonwheels-ottawa.org\/fr\/declaration-des-droits-du-client\/","title":{"rendered":"D\u00e9claration des droits du client"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: var(--awb-color3);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-padding-top-small:20px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-min-height:600px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:8px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color3);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:54;line-height:1;\">D\u00e9claration des droits du client<\/h1><\/div><ul style=\"--awb-margin-bottom:30px;--awb-iconcolor:var(--awb-color3);--awb-divider-color:#e2e2e2;--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>\u00catre trait\u00e9 avec courtoisie et respect.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Ne pas avoir \u00e0 craindre de mauvais traitements d\u2019ordre mental, physique et financier de la part du fournisseur de services.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\u00catre trait\u00e9 d\u2019une mani\u00e8re qui respecte votre dignit\u00e9 et votre vie priv\u00e9e.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\u00catre trait\u00e9 d\u2019une mani\u00e8re qui favorise votre autonomie.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">B\u00e9n\u00e9ficier d\u2019un respect relatif \u00e0 des facteurs ethniques, spirituels, linguistiques, familiaux et culturels.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\u00catre trait\u00e9 d\u2019une mani\u00e8re qui reconna\u00eet votre individualit\u00e9.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Pouvoir participer et avoir le choix dans votre \u00e9valuation, vos exigences, votre plan de service, vos \u00e9valuations et vos r\u00e9visions.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Avoir le droit de donner ou de refuser un consentement au service.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Pouvoir soulever des pr\u00e9occupations au sujet du service, des politiques et des d\u00e9cisions qui ont une incidence sur vos soins sans crainte de repr\u00e9sailles.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\u00catre inform\u00e9 par \u00e9crit de la proc\u00e9dure de d\u00e9p\u00f4t de plaintes.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-chevron-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Avoir l\u2019assurance que vos dossiers sont tenus confidentiels conform\u00e9ment \u00e0 la loi.<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-1\"><p><a href=\"https:\/\/mealsonwheels-ottawa.org\/wp-content\/uploads\/2022\/08\/Patient-Bill-of-Rights-v3.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">D\u00e9claration des droits du patient \u2013 Services de soutien aux soins \u00e0 domicile et communautaires<\/span><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-overflow:hidden;--awb-bg-color:#b7b7b7;--awb-bg-color-hover:#b7b7b7;--awb-bg-image:url(&#039;https:\/\/mealsonwheels-ottawa.org\/wp-content\/uploads\/2025\/04\/20200320_112006.jpg&#039;);--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:50px 50px 50px 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